Significant changes to the UK’s telecom and alarm infrastructure mean that many existing security systems will soon become outdated. As a broker, this is your opportunity to support clients in protecting their high-value properties—and staying compliant.
Our partner, Premier, a trusted family-run business with over 35 years of experience, offers bespoke fire and security solutions for high-net-worth clients. Their expertise highlights how vital it is to act now.
To help guide conversations with your clients, we’ve created a simple checklist covering the key regulatory and technology shifts—and what needs to be done.
Key Areas to Address:
1. BT All IP by 2027 – Urgent Upgrade Requirement
- The UK’s traditional analogue (PSTN) phone lines are being phased out and replaced with fibre optic networks.
- Any centrally monitored intruder or fire alarms using a landline to connect to an Alarm Receiving Centre (ARC) will stop working once the change takes place.
- Completion is scheduled for January 2027, but local changes may affect clients before then.
- Action: Clients must contact their alarm company to update monitoring equipment for compatibility with fibre optic, mobile, or IP paths.
2. BT Redcare Legacy Product Withdrawal – December 2025 Deadline
- BT Redcare will withdraw its legacy product range (Classic, Secure 2/3, Secure IP, GSM) on 15 December 2025.
- Roughly 50,000 alarms across the UK are expected to be impacted.
- Only Redcare’s Next Generation Portfolio (Advanced, Essential, Ultimate, etc.) will continue under AddSecure.
- Action: Clients using legacy Redcare products must upgrade to Next Gen solutions or switch to an alternative.
3. Monitoring Equipment & Grading Standards
- Alarm systems are now graded as SP (single path) or DP (dual path), with strict timeframes for reporting communication failures—from 32 days down to 20 seconds.
- Dual path is recommended for medium to high-risk properties due to its greater resilience.
- Action: Ensure client systems meet SP/DP standards appropriate to their risk level and insurance requirements.
4. Risk Mitigation & Compliance
- Alarm system grades matter: Grade 2 suits low/medium risk, while Grade 3 is needed for medium/high risk.
- Wireless systems should use independent, encrypted frequencies—not the client’s Wi-Fi.
- For systems with police response, a Unique Reference Number (URN) and risk assessment form are required.
Download our broker checklist today and help your clients stay protected, compliant, and future-ready.
